Eligible employees and their dependents and household members each have access to
eight no-cost EAP sessions
per issue per year with a licensed counselor.

EAP counselors are highly qualified and specialize in areas such as workplace and family issues and can help with:

• Family and relationship problems
• Workplace concerns
• Alcohol and drug issues
• Depression and anxiety
• Stress at home or work
• Referrals to additional services if needed

If you've already met your EAP session limit or you'd like to see a counselor who is not in the EAP network, you can see a mental health care provider through your medical plan (Anthem members; Kaiser members) with a 10% co-insurance and no deductible.

The high demand for, and shortage of, providers has resulted in full practices, many not taking insurance, or some not returning calls at all. Despite these challenges, PG&E is doing more to help you access care. For helpful hints and instructions on finding a counselor, see below.

Drug and Alcohol Use Disorder Support

EAP is available to provide confidential help to employees and their families with drug or alcohol use issues. Call 1-888-445-4436 to get started. You can also contact one of the Peer Volunteers, fellow employees who are in long-term recovery from their own alcohol/drug use disorder or that of a loved one.

Telehealth Alcohol Treatment Program

Ria Health is an innovative telehealth alcohol treatment program that uses medications, online counseling, and support to help you achieve lasting results. Available through the PG&E Anthem (via Carelon) and Kaiser plans.

• Expert physician guidance, care, support, and customized treatment plans.
• Medications that reduce alcohol cravings, helping people quit or drink less.
• Withdrawal management.
• Weekly telehealth meetings with a certified recovery coach.
• Bluetooth-enabled breathalyzer and smartphone app to track progress.
• Regular online group support meetings facilitated by a recovery coach.

Anthem and Kaiser members can self-refer by calling Ria Health at 877-343-5131 or online at riahealth.com/lp/pge.

Community Resources

• The Substance Abuse and Mental Health Services administration (SAMHSA) National Helpline is available 24/7 for confidential information and referrals.
• Alcoholics Anonymous
• Narcotics Anonymous
• LifeRing
• Celebrate Recovery

Employees and supervisors are encouraged to seek assistance before drug and/or alcohol use affects safety or job performance. For further information on PG&E’s policy regarding the use of prohibited drugs, please refer to the Employee Code of Conduct (pge.sharepoint.com* > More Resources > PG&E Code of Conduct) and the DOT Drug and Alcohol Misuse Prevention Plan.

* Must be connected to PG&E network to view.

Opioid Awareness

We are in the midst of the deadliest drug crisis in American history. It can affect anyone. If you or a dependent are seeking treatment for an opioid use disorder, Medication Assisted Treatment (MAT) offers the best chance for a successful recovery. Work with your local onsite EAP counselor or call the EAP hotline at 1-888-445-4436 to find the best treatment center for your situation. You can also contact one of the Peer Volunteers, fellow employees who are in long-term recovery and can help 24/7. Click here* to learn more about the opioid crisis and how you can help end it.

*Must be connected to PG&E network to view.

Financial, Legal, Child/Adult Dependent Care, and More

In addition to confidential counseling services, the EAP offers support and referrals for financial, legal, child/adult dependent care, and more. Call 1-888-445-4436 or visit the EAP website to get started.

Financial, Legal, Child/Adult Dependent Care, and More

In addition to confidential counseling services, the EAP offers support and referrals for financial, legal, child/adult dependent care, and more. Call 1-888-445-4436 or visit the EAP website to get started.